(updated October, 2022)
In light of the current world situation, we have recently updated our booking, deposit, and payment policies to help our guests. If you choose to have Asia Desk design your travel arrangements, we want to remove as much of your risk, both physical and financial, as possible. We want you to confirm your trip with confidence and not worry about the possibility of cancellation, losing a payment, or risking your health to travel. So here is what we are doing ensure you have as little risk possible:
Rather than charge a 20% deposit as in the past, we now ask for simply a one-time Registration of $500. We hope this keeps any risk as low as possible for you, the traveler. This registration covers trips for up to three (3) persons in your party, or of $1,000 for parties of four (4) or more travelling together. This can be paid by credit card, check, or bank wire. This non-refundable fee will be credited to your final payment for this trip.
With this new policy in effect our valued guests have absolutely no risk to confirm their trip arrangements today
Unless special circumstances exist, a deposit will be due Three Months (90 days) prior to your scheduled departure or Four Months (120 days) prior if travelling between December 15th and January 15th or in the ten days before and after Lunar New Year (dates vary in January or February). The deposit varies depending on party size and season and is indicated on our Intent to Travel form. Once deposit is made, we will issue your regional air tickets, reconfirm all the hotels and land arrangements then provide the Final Payment Authorization which will reflect all qualified credits and discounts. Your final payment is due 45 days prior to your departure.
We STRONGLY recommend purchasing travel insurance to cover your entire trip, and we will put our money where our mouth is by offering you a credit towards purchase of travel insurance with a generous cancelation policy. Please take a moment to review our Minimizing Your Financial Risk: Travel Insurance before initialing our Intent to Travel form and returning it to us. Realizing in these times that nothing is certain, even in the last weeks before you depart the world situation could change, you might decide not to risk travel and be forced to cancel.
Cancellation Fees & Charges
Changes to your confirmed trip made by you – If, after we have sent you (by email) the Trip Confirmation Advise, you wish to alter your arrangements or change the congruent order or accommodation requirements of your itinerary, you may do so free of charge up to ninety (90) days prior to arriving in the first destination where Asia Desk is providing service. Of course, we will make every effort to assist, however we cannot guarantee that such changes can be made, or what additional costs will be.
Cancellation/Change Fees & Charges - Our fee for cancellation is the amount of your deposit if cancellation is made prior to final payment. If cancellation is made after final payment, there is no refund. Also, after commencement of travel services, no refund can be made unless by previous arrangement. Should you opt to change your arrangements between ninety (90) and thirty (30) days prior to your first stop Asia Desk will charge a $500 per person change fee. In addition to the change fee, additional charges incurred or imposed by our suppliers (non-refundable regional air tickets for example) must also be settled prior to departure. Any requests to change or postpone the original trip arrangements within 30 days of our first service will be treated as a cancellation, with a re-booking.
Cancellation & Re-Booking Within 30 Days
Cancellation & Re-booking within 30 days - Should you cancel your arrangements and re-book alternative dates within 30 days of services, this will be subject to the cancellation terms outlined above. Requests for cancellation and rebooking must be made in writing (email) from the original signatory of the booking form. Because of the complexity of tailor-made travel arrangements, canceling and rebooking a trip within this 30-day window results in a significant amount of administration, plus fees imposed by our suppliers. Asia Desk, Ltd. will assess a Re-booking Fee of $1,000 per person. In addition to this Rebooking Fee, additional charges incurred or imposed by our suppliers (non-refundable regional air tickets for example) will be charged to your new trip and must be settled 45 days prior to departure.
Please note that additional costs associated with the new trip dates, accommodations, regional air services, etc. will be re-priced and presented with a new Trip Confirmation Advise. This process could take up to twenty-one (21) working days, longer if the dates are more than 300 days in advance. Asia Desk, Ltd. may use their absolute discretion to transfer some or all of any monies already paid by you to the new Trip Confirmation Advise.